1-YEAR LIFETIME WARRANTY on all products

FREE SHIPPING On All Orders 45$ And Above

1-YEAR LIFETIME WARRANTY on All Products

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FREE SHIPPING On All Products Over 45$

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1-YEAR WARRANTY

At TimelessFusion, we uphold a standard of excellence in the quality and craftsmanship of our lighters. to demonstrate our dedication to your satisfaction we provide a comprehensive 1-Year Warranty with every purchase. Below, you will find our detailed information regarding our warranty coverage, giving you assurance and guidance on the claims process
WHAT THE 1-YEAR WARRANTY COVERS 
wick Lighters 
  • Defects in merchandise and craftsmanship during normal usag
  •  Ignition mechanism malfunctions not attributable to external damage depletion flint, charred wicks, worn cotton, or fuel depletion
  • Fuel reservoir leaks or related issues 

Butane Lighters

  •  

WHAT THE WARRANTY DOES NOT COVER

  • Accidental damage such caused by dropping, water exposure or mishandling
  • Wear and tear including scratches, discoloration, worn wicks, cotton, flints, flame color depletion or battery degradation over time 
  • Improper use such as improper refilling, fueling, charging practices or the use of incompatible chargers
  • Unauthorized Modifications or damage from modifications, or alterations bu unauthorized service centers or personnel
  • Product disassembly damage resulting from disassembly or tampering with the lighter 
  • External causes of damage such as exposure to fire, natural disaster, loss, theft, or other external factors

WARRANTY ACTIVATION AND CLAIMS PROCEDURE

  • Proof of purchase; To initiate a warranty claim, it is essential, it is essential to furnish a valid proof of purchase. Kindly retain your receipt or order confirmation email as evidence of your transaction 
  • Claim process; Should you encounter an issue with your lighter that fails within the coverage of our 1-Year Warranty please adhere to the following steps 
  • contact us; Reach out to our dedicated customer service team via email at Timelessfuse@gmail.com or through our website 
  • Provide information; Describe the problem, submit your proof of purchase, and attach any relevant photos or videos showcasing the defect 
  • Shipping assistance; if your claim is deemed valid we will bear the shipping costs for sending you a replacement item 
  • Replacement process; After assessing the warranty claim, our team will ascertain if the defect is covered under our warranty policy. If it meets the criteria, we will replace the lighter at our discretion.

GENERAL TERMS AND CONDITIONS 

  • The 1-Year Warranty applies solely to the original purchaser and is non-transferrable. Replacement Warranty products provided as replacements under warranty are covered for the remaining duration of the original period 
  • The warranty period does not restart or extend upon receiving a replacement product. company discretion; TimelessFusion retains the discretion to replace the defective product based on our evaluation.
  • The warranty does not encompass damages arising from accidental incidents, wear and tear, improper use, unauthorized modifications, product disassembly, or external causes.

CUSTOMER SUPPORT 

Our committed customer support team is available to address any inquiries or issues you may have regarding your warranty or our products. Feel free to reach out to us here or at Timelessfuse@gmail.com

We appreciate your choice in TimelessFusion. Rest assured, we uphold the quality of our products and pledge to deliver outstanding service and assistance to you!